Product & Shipping Information
Is The Product Authentic?
Yes. All the products listed are authentic. We offer a 100% money-back guarantee if the product received is not authentic.
Does The Product Comes with Warranty?
Yes. We are providing 1 year warranty for every product purchased from us. The warranty covers the manufactured defect of the product. The return place is in Singapore and Malaysia.
What Shipping Methods Are Available?
We use Ninja Van or SF Express for postage within Singapore. We use of FedEx for remaining worldwide deliveries.
How Long Will It Take To Get My Package?
For deliveries within Singapore and Malaysia, typically you can expect to receive your package within 3 – 7 working days. For deliveries outside of these countries, it may take about 2 – 4 weeks time.
Do You Ship Internationally?
Yes. We do ship internationally. Shipping outside of Singapore and Malaysia will be charged at a flat fee of S$30 – S$90 per order.
Payment Information
What Payment Methods Are Accepted?
We accept Visa, Master Card and American Express.
What currency is used?
The transaction is in Singapore Dollar.
Is Buying On-Line Safe?
Our payment gateway adopts state-of-the-art securities in its transactions. On checkout, you will be routed to secure payment page for transaction.
Orders and Returns
Do I need an account to place an order?
No. You do not require an account to place an order. However, we encourage you to create an account so that we can refer to your orders should you need to inquire with us.
How Do I Track My Order?
When your packages are shipped out, you will receive an email with a tracking code along with instructions to check your packages’ shipping status.
How Can I Cancel Or Change My Order?
Please inform us through email at admin@bonjoroutlet.sg. Cancellation is only available for orders that are not packed. We will not able to accommodate any cancellation or change request after the order is packed.
How Can I Return a Product?
We allow refunds for a period of 14 days from shipping date should it be a genuine case of faulty product. Kindly arrange with us over email at admin@bonjoroutlet.sg. We will refund the payment of the product back to your credit card upon receipt of the returned product.